Business etiquette is so much more complex than knowing table manners like which fork to use at a business lunch. This course examines the basics, most importantly to be considerate of others, dress/appearance, the workplace versus social situations, business meetings, proper introductions and 'the handshake', conversation skills/small talk, cultural differences affecting international business opportunities, dealing with interruptions, and proper business email and telephone etiquette. Have you ever been in a situation where:

• You met someone important and had no idea what to say or do?
• You spilled soup all over yourself at an important business event?
• You showed up at an important meeting under or overdressed?

Let's face it: we've all had those embarrassing etiquette gaffes. This Business Etiquette workshop will help participants look and sound their best no matter what the situation.

You will learn to:

Define etiquette and provide an example of how etiquette can be of value to a company or organization.

Understand the guidelines on how to make effective introductions.

Identify the 3 C’s of a good impression.

Understand how to use a business card effectively.

Identify and practice at least one way to remember names.

Identify the 3 steps in giving a handshake.

Enumerate the four levels of conversation and provide an example for each.

Understand place settings, napkin etiquette and basic table manners.

Understand the protocol in ordering in a restaurant, handling alcohol in a business meal, paying the bill and tipping.

Understand basic guidelines when it comes to the proper form of address, grammar standards and use of acronyms in e-mails.

Understand basic guidelines in the use of the telephone, voicemail and cell phone.

State the difference between a formal and an informal letter.

Understand the meaning of colors in dressing for success.

Differentiate among the dressy casual, semi-formal, formal and black tie dress code.

Understand basic guidelines in international etiquette.

Workshop Materials

• Pre-Assignment (to get participants thinking about their anger management behaviors and where they need to improve).
• Comprehensive CD Study Guide
• Training Quizzes and Exercises
• Quick Reference Materials
• Case Scenarios, as appropriate for course
• Recommended Reading
• 90-day follow-up (Q&A and Return on Investment (ROI) guidance and assistance
• Certification of Course Completion

Business Etiquette Course Outline: