Business etiquette is so much more complex than knowing table manners like which fork to use at a business lunch. This course examines the basics, most importantly to be considerate of others, dress/appearance, the workplace versus social situations, business meetings, proper introductions and 'the handshake', conversation skills/small talk, cultural differences affecting international business opportunities, dealing with interruptions, and proper business email and telephone etiquette. Have you ever been in a situation where:
Let's face it: we've all had those embarrassing etiquette gaffes. This Business Etiquette workshop will help participants look and sound their best no matter what the situation.
You will learn to:
Define etiquette and provide an example of how etiquette can be of value to a company or organization.
Understand the guidelines on how to make effective introductions.
Identify the 3 C’s of a good impression.
Understand how to use a business card effectively.
Identify and practice at least one way to remember names.
Identify the 3 steps in giving a handshake.
Enumerate the four levels of conversation and provide an example for each.
Understand place settings, napkin etiquette and basic table manners.
Understand the protocol in ordering in a restaurant, handling alcohol in a business meal, paying the bill and tipping.
Understand basic guidelines when it comes to the proper form of address, grammar standards and use of acronyms in e-mails.
Understand basic guidelines in the use of the telephone, voicemail and cell phone.
State the difference between a formal and an informal letter.
Understand the meaning of colors in dressing for success.
Differentiate among the dressy casual, semi-formal, formal and black tie dress code.
Understand basic guidelines in international etiquette.
Business Etiquette Course Outline:
| Module One: Getting Started
Module Seven: Business Email Etiquette