Wherever two or more people come together, there is often different needs and goals resulting in conflict which leads to animosity, stress and a loss of personal and business productivity Effective conflict resolution leads to personal and professional growth and productivity.
This Conflict Resolution Course will give participants a six-step process they can use and modify to resolve conflicts of any size. Participants will also learn crucial conflict resolution skills, including dealing with anger and using the Agreement Frame.
You will learn to:
Understand what conflict and conflict resolution mean
Understand all six phases of the conflict resolution process
Understand the five main styles of conflict resolution
Be able to adapt the process for all types of conflicts
Be able to break out parts of the process and use those tools to prevent conflict
Be able to use basic communication tools, such as the agreement frame and open questions
Conflict Resolution Course Outline:
Module One: Getting Started
Module Seven: Getting to the Root Cause