Emotional Intelligence describes the ability to understand one's own feelings, and that of groups, and how these emotions can influence motivation and behavior. The concept of Emotional Intelligence has been around since at least the 1900's, but the term was first introduced by Wayne Payne in 1985.
As a result of the growing acknowledgement by professionals of the importance and relevance of emotions to work outcomes, the research on the topic continued to gain momentum, but it wasn't until the publication of Daniel Goleman's best seller Emotional Intelligence: Why It Can Matter More Than IQ that the term became widely accepted by mainstream media
The Emotional Intelligence Course gives you the tools you need to be emotionally intelligent in your workplace and in your personal life. A person with high emotional intelligence can manage his or her own impulses, communicate with others effectively, manage change well, solve problems, and use humor to build rapport in tense situations. Persons with emotional intelligence also have empathy, remain optimistic even in the face of adversity, and are gifted at educating and persuading, and in resolving employee and customer complaints.
You will learn to:
Emotional Intelligence Course Outline:
Module One: Getting Started
Module Seven: Tools to Regulate Your Emotions