Module One: Getting Started

• Icebreaker
• Ground Rules
• The Parking Lot
• Workshop Objectives
• Action Plans And Evaluation Forms

Module Two: Understanding Facilitation

• What is Facilitation?
• What is a Facilitator?
• When is Facilitation Appropriate?

Module Three: Process vs. Content

• About Process
• About Content
• A Facilitator's Focus

Module Four: Laying the Groundwork

• Choosing a Facilitated Approach
• Planning for a Facilitated Meeting
• Collecting Data

Module Five: Tuckman and Jensen's Model of Team Development

• Stage One: Forming
• Stage Two: Storming
• Stage Three: Norming
• Stage Four: Performing

Module Six: Building Consensus

• Encouraging Participation
• Gathering Information
• Presenting Information
• Synthesizing and Summarizing

Module Seven: Reaching a Decision Point

• Identifying the Options
• Creating a Short List
• Choosing a Solution
• Using the Multi-Option Technique

Module Eight: Dealing with Difficult People

• Addressing Disruptions
• Common Types of Difficult People and How to Handle Them
• Helping the Group Resolve Issues on Their Own

Module Nine: Addressing Group Dysfunction

• Using Ground Rules to Prevent Dysfunction
• Restating and Reframing Issues
• Getting People Back on Track

Module Ten: About Intervention

• Why Intervention May Be Necessary
• When to Intervene
• Levels of Intervention

Module Eleven: Intervention Techniques

• Using Your Processes
• Boomerang it Back
• ICE It: Identity, Check for agreement, Evaluate how to Resolve

Module Twelve: Wrapping Up

• Words from the Wise
• Review of Parking Lot
• Lessons Learned
• Completion of Action Plans and Evaluations