COURSE OVERVIEW:

A Hostile workplace is not only illegal, it is destructive to any organization. Left unchecked, workplace hostility and incivility can escalate into violence. While a training program on workplace hostility, manners and courtesy may seem like overkill, the reality is: rudeness and improper interaction in the workplace is a growing epidemic costing businesses and organizations millions a year. Indeed, what society seems to be gaining in terms of both knowledge and technological advancement, it’s losing out on basic social values that directly impact employees’ and clients’ interaction and relationships, productivity and the bottom line. Failing to properly interact with co-workers, supervisors, managers and clients, or even just a tendency to smirk at an unusual request, may not seem like much at first glance. However, these seemingly innocuous behaviors can be costly in the long run, both to the employee and to the organization. The result: an environment not conducive to getting work done, dissatisfied employees and clients aiming for the competition, and in some cases, blatant tolerance for abuse and harassment, and of course, resultant lawsuits.

Hostile Work Environment/Incivility training is essential to address the growing problem of hostility/incivility in the work setting, as well as its typical causes and effects. Skills needed to effectively practice non hostile/civil behavior, as well as different ways to ensure appropriate behavior in the workplace will also be addressed.

COURSE OBJECTIVE:

This HOSTILE WORK ENVIRONMENT/INCIVILITY course will give employees the tools to:

• Recognize what is/is not hostile environment/incivility in the workplace
• Understand behaviors that constitute workplace hostility/incivility
• Understand what the law says about “Hostile Work Environment”
• Understand proper workplace behavior
• Understand the characteristics of bullies
• Understand What is/Is not bullying
• Understand being a victim
• Practice practical ways of practicing workplace etiquette, including the proper use of greetings, respect, involvement, and political correctness.
• Understand the elements of effective communication, (effective verbal, para-verbal and non-verbal communication, and listening).
• Understand the role of forgiveness and conflict resolution
• Recognize social and business responsibility.
• Develop employee’s action plan
  

COURSE MATERIALS AND SERVICES INCLUDE:

COURSE LENGTH – ON-LINE:

The online course is self-paced. The trainee can spend as much time as desired on each slide and can stop and start the training at will.

Estimated course training time: 6 hours.

(Time estimate considers time estimate for trainee to complete interactive training exercises.

Classroom training is available for this course.